Four services, one enquiry form
We cover four kinds of work: new installations, servicing and maintenance, repairs, and commercial jobs. Each one has its own page below. That page sets out what to expect, and what an installer will want to know first.
Whichever fits your job, the same short form applies. We check your enquiry, then pass it to one pre-qualified installer who covers your area and that type of work. As a result, you never need to work out which firm does what.
Installation
A new installation covers fitting a split system in a single room. It also covers several units fitted across a whole home. A single-room fit is a much smaller job than a multi-room project. The installer can tell you how long yours will take.
The right size and spec depend on the room. Because of that, an installer usually wants photos or a short survey before pricing the job. Getting this step right matters, since an undersized unit runs constantly and never quite reaches the target temperature.
Servicing and maintenance
Regular servicing and maintenance keeps an existing unit running well. It can also catch a small fault before it turns into an expensive one. A typical visit checks the filters, the refrigerant level and the outdoor unit’s general condition.
A business running a unit most of the year may prefer a maintenance contract, which books visits in advance. Similarly, a household that relies on a unit through summer gains from catching problems early. That beats finding a fault on the hottest week of the year.
Repair
If a unit has stopped cooling, or has started making an odd noise, our repair page covers what an installer checks first. Some faults are quick fixes. Others point to a bigger problem worth weighing against the cost of a new system.
A repair enquiry is usually urgent, so be clear about the fault when you submit the form. Note how long it has been happening, and whether the unit still runs at all. That detail helps the installer judge how quickly the job needs attention.
Commercial
Offices, shops, kitchens and server rooms all have different cooling needs. Our commercial page sets out what changes for a trading business. A commercial system usually runs longer hours across more zones than a home system ever would.
As a result, the work often has to fit around trading hours. Mention your opening hours and any access limits in the Notes box. The installer then knows your constraints from the start.
F-Gas applies across every service
Refrigerant handling is F-Gas regulated in the UK, and that rule applies whatever the job. GOV.UK says it is against the law to work with F gas without the correct qualifications. That covers installing, servicing, leak checking and recovering the gas, so it holds for every service here.
Before work starts, ask your installer for their F-Gas certificate. It is a fair, ordinary question, and a genuine installer answers it without hesitation.
Choosing the right one when your enquiry spans two
Some jobs do not sit neatly inside one category. For example, a business fixing a broken unit while also asking about a maintenance contract spans both repair and commercial at once. Similarly, a homeowner planning a new fit who also wants ongoing servicing quoted spans installation and maintenance.
In cases like that, pick whichever service feels closest. Then describe the rest in the Notes box. We pass the whole form on, so nothing gets missed just because it did not fit a single category.
If you are still unsure which page to start from, that is fine too. The form on our contact page asks which service you need, so pick the nearest match. Then explain the rest in your own words.
What every service page covers
Each of the four pages above follows the same structure. First, what the work actually involves. Then, what genuinely affects the price, and what to have ready before an installer visits.
None of them name a fixed price, since the true cost always depends on your own property and the exact job. What they offer instead is an honest, specific picture of the work involved. That way, you know roughly what to expect before an installer gets in touch. You can then weigh what you are told against what this page says.
If your enquiry is about a particular town rather than just a service, our service area page lists where we currently cover. Each town page links back to the relevant service, so you can start from whichever makes more sense for you. For the full picture of the process, see how it works.