What happens, in one paragraph
Here is the whole process, described plainly, with nothing left out. It has four steps, and none of them needs a phone call.
We built it this way because finding an installer for a job like air conditioning can mean the same story on repeat. You describe the property to one firm, then again to the next. Meanwhile, you are still working out which ones actually cover your postcode. This service replaces all of that with one form and one clear answer.
Tell us about your job once, on the enquiry form. We check the details, then pass them to one pre-qualified installer who covers your area and that kind of work. That installer gets in touch with you directly. Using the service is free, and you are still under no obligation to go ahead.
That is the entire model. There is no shortlist afterwards, and no round of calls to field. The four steps below set out what each part actually involves.
Step one: your enquiry
Start on the contact page and tell us about the property and the job. Say whether it is a new fit, a repair, a service visit, or ongoing care. Include the address, the building type, and roughly when you would like the work done.
The more you tell us, the closer the price will land to the real job. That is because the installer prices from what you write here, not from a guess made on the phone. For example, note whether the property is a house or a flat, and whether it sits in a conservation area. In particular, say if the building is listed, since a listed home has no permitted development rights for a heat pump.
Some jobs cross two categories, such as a fault that might need a repair or a full service. If yours does, just say so in the details box. The installer reads the whole form, so you never need to guess which category fits best. Nothing here needs a phone call: the form is the only step.
Step two: we check it
Once your enquiry arrives, we check the details you sent. We look at where the property is and what kind of work you need. That way, the enquiry reaches an installer who covers your area and takes on that kind of job.
We do not ask you anything more at this stage, since the enquiry form already carries what the check needs. Your enquiry then goes to one pre-qualified installer, and no other installer sees your details.
Our coverage runs across Bristol, Bath, Somerset, Gloucestershire, Wiltshire, Devon, Cornwall and Dorset. The service area page lists the towns by county. If you are unsure about your postcode, check there before you write in.
Step three: one pre-qualified installer gets in touch
That installer contacts you directly, usually to arrange a look at the property. A repair or a routine service visit often needs one visit only. Installation and commercial jobs, however, sometimes need a short survey first, since the price depends on what the survey finds.
At that visit, the installer checks wall access and where an outdoor unit could sit. They also look for anything that might affect the job, such as a conservation area or a shared building. A price follows from that look, rather than from a guess made over the phone.
You are never contacted by more than one installer through this service, since only one ever receives your enquiry. There is no round of calls from different firms, and no bidding war over your job.
Step four: their quote, and your decision
Once the installer has seen the job, they put together a price. A good quote should be clear about the unit, the labour and the timeline. Therefore, it pays to know what to look for before you agree to anything. Our guide on what a good air conditioning quote includes sets out exactly that.
The choice, after that, is entirely yours. You can accept the price, ask questions first, or simply decide not to go ahead. Nothing about using this service commits you to hiring anyone, since you stay free to walk away at any point.
A price is not a contract, and receiving one never costs you anything. Any deadline on it is whatever the installer states in writing, so read the quote in full.
What it costs you
Using this service is free. There is no charge for the enquiry, the check or the introduction. Moreover, you are under no obligation to accept any price you receive. That is the whole cost picture, and there is nothing further to it.
Ready to start? Head to the contact page to send your enquiry. Or see what is covered first on our installation and commercial air conditioning pages.