What happens after you send the form
Sending the form is the only step you need to take here. Everything after that happens first between us, then between you and the installer we match you with.
Send this form once. We check it, then put you in touch with one pre-qualified installer, free and with no obligation.
That installer gets in touch with you directly. That is usually to ask a few extra questions, or to arrange a time to see the property. Nobody else contacts you about the same enquiry, since only that one installer ever receives your details.
We do not publish a queue position or a countdown timer, because neither would tell you anything real. What matters is that your enquiry reaches someone who can actually do the work, rather than sitting unread in a general inbox. We explain exactly what happens to the information you send in our privacy policy. That page covers who sees it and how long we keep it.
What to include so the installer can quote accurately
A good quote starts with the details you give upfront. Since the installer has not seen your property yet, a fuller description brings that first estimate closer to the final price. Include a few things when you write your enquiry.
- Property type, whether a house, a flat, a period conversion, or a commercial unit, and roughly how many rooms need cooling.
- The job itself: a new installation, a repair, a routine service, or an ongoing maintenance contract.
- Access details, such as whether the outdoor unit sits on a wall, a flat roof, or a balcony, and whether the building is listed.
- Timing: whether the work is urgent or you are planning ahead for next summer.
Take a flat with a shared roof terrace, for example. Telling the installer about roof access and the nearest power point helps them plan the job in advance. The same goes for listed status. That beats working it out on the day.
None of this commits you to anything. Sending the form starts a conversation, not an order. You are free to accept the installer’s price, ask questions first, or decide not to go ahead at all.
A short note works too, if you are still deciding on the finer points. You can always add detail afterwards, once the installer is in touch and asking their own questions about the property.
The more detail you include, the closer that first figure sits to the final job. Installers plan the first visit from what you tell them, and a fuller enquiry usually pays off. A vague one tends to mean a follow-up call just to fill in the gaps.
What you are, and are not, agreeing to
Filling in the form means we share your details with the one installer matched to your enquiry. That lets them put a price together. It does not commit you to booking work, paying a deposit, or accepting that price once it arrives.
We publish no phone number and no general email address here, since every enquiry starts through this form instead. If that installer has already been in touch, reply to them directly and carry the conversation on from there.
Using the service is free, however the job turns out. The price for the work itself comes from the installer, and you decide whether to accept it. The form never asks for payment details. Beyond the firms that host the site and run the form, we pass your details only to that one matched installer.
Although we handle the checking, the conversation about your job belongs to you and the installer from that point on. We step back once the two of you are in touch, rather than sitting in on the discussion.
Ready to send your enquiry
Fill in the form below with as much detail as you can manage. Our how it works page walks through the enquiry, the check and the installer’s visit, in that order. Read it first if you would like the fuller picture.
For example, our Bristol, Bath and Exeter pages set out what each area typically covers. Check yours before you write your enquiry. The commercial air conditioning page covers business premises instead. Use it if you are enquiring on behalf of a company rather than a home.
Prefer to read something first? Our blog has plain guides on cost, servicing and repair questions that people usually ask before they enquire. Our service area page is worth a look too, in particular if you are not sure we cover your town.